STORE POLICY

CUSTOMER CARE

Big Adventure Moto arose out of one mans love for Adventure biking and the need for quality protective gear for my motorcycle. When I returned to biking, once the kids could take care for themselves, I was living in southern Spain. I therefore wanted  my motorcycle to have the capability of taking me, not just around Spain, but down into North Africa and for that I sourced the best equipment I could find. That search led me initially to South African manufacturers who were making hi quality, simple, products specifically for the harsh African terrain and climate. The reason I tell this story is to demonstrate the importance of quality and simplicity in the products that I now sell. Items that do their job well, take little or no maintenance and are reliable.

 

To back up those quality products we are here to help. It is our desire that you get the right equipment for your bike that suits your needs. Please feel free to contact me with your questions and don't forget to give your details of your bikes model.

Finally, we are human! Occasionally things don't go perfectly. If you are not entirely happy with one of our products then we ask you to contact us directly so that we can resolve whatever the issue might be. We want happy customers.

PRIVACY & SAFETY

Information we collect


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect information


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect personal information


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How we store, use, share & disclose your site visitors' personal information


Our web site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with site visitors


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools

If your website tracks personal information through the use of cookies, for example, you must make this clear to your site visitors. Be clear about what tracking tools (e.g. cookies, flash cookies, web beacons, etc.,) your website employs, what personal information they gather and why they are being used.

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

Click here to view which cookies are stored on your site visitors' computer. 

How can your site visitors withdraw their consent?


If you don’t want us to process your data anymore, please contact us at ian@bigadventuremoto.com or send us mail to: 66 The Mariners, Seaside, Llanelli. SA15 2PP.

Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at ian@bigadventuremoto.com  or send us mail to: 66 The Mariners,  Seaside, Llanelli SA15 2PP

PAYMENT METHODS

- Credit / Debit Cards
- Bank Transfer

- Offline Payments